Placing Your Order:
Please call our Corporate Office 626-435-0077 M-F 8:30 A.M. - 5:00 P.M.
Pacific Standard Time (PST). You can also fax us at 626-369-5096 or e-mail firstname.lastname@example.org.
For ordering 24 hours a day, please visit our website at www.thehighestheel.com.
MINIMUM ORDER REQUIREMENTS: Order less than $100 are subject to a $5.00 handling fee. Please refer to DROPSHIP terms for fees.
Proof of Business:
To resell our products, The Diamond Collection, LLC requires a valid Federal Tax ID number and
proof of business (U.S. based businesses). International businesses must provide appropriate business license documentation. This
information can be provided in our new customer application pack located on our website under Customer Services.
We offer a fully integrated business-to-business website and an automated drop ship program.
There is a $5.00 handling fee for each drop shipment per address. We also have real time inventory integration and
automated order capabilities. Please contact our office for more information.
IMPORTANT: Returns and exchanges from a 3rd party are NOT accepted without approval, and no credit will be issued in the event
we receive an unauthorized return. All returns and exchanges from 3rd parties must be processed through the reseller before coming to us.
All merchandise will be shipped via United Parcel Service unless otherwise specified. All goods will be shipped
F.O.B. City of Industry, CA. Please visit our website to see our shipping schedule. We generally ship available in stock orders within 2-3 days.
The Diamond Collection, LLC accepts the following payment options: Wire Transfer, and all major credit cards (Visa, MasterCard, American Express, and Discover
For credit terms, contact our accounting department. Please allow 5-10 business days to process your application.
Highest Heel will allow customers to cancel an order within 24 hours after the order was placed but before
It is shipped. Any cancellations after the order is packed may result in a 15% re-stocking charge. Orders cancelled due to
deviation from approved purchase order requirements are EXEMPT from said re-stocking fees.
No returns will be accepted without an approved return authorization number. Returns are only accepted for
manufacturer defects or non-conforming orders. WE DO NOT GIVE CASH REFUNDS! We will only exchange returned merchandise or issue a Credit Memo for the dollar amount within thirty (30) business days. We do not issue returns or credits for closeout items, special offers, or sale priced inventory.
No claims on used or worn goods. All claims for discrepancies and shipping errors must be made in writing within ten
(10) days of receipt of goods. We are not responsible for claims arising from carrier damage to outer cartons. Please claim with
the carrier in the event you have received a damaged outer carton.
Receipt by The Highest Heel Enterprises of a refused package without prior notice is considered a request to cancel all outstanding orders.
Refused shipments may result in a 15% re-stocking charge plus any additional freight costs incurred.
A $50.00 fee will be applied for each check returned for insufficient funds.
Any out of stock item that is not shipped will be automatically placed on backorder unless advised otherwise.
Use of Artwork & Images:
Unless otherwise stated, all images, copy, & artwork contained within our website, catalog, email marketing, and other promotional advertisements are the exclusive intellectual properties of The Diamond Collection, LLC & The Highest Heel Enterprises, LLC. The use of our images and artwork requires the customer to sign an Image Release Agreement. Images on CD-ROM or through our FTP site may be provided to our existing customers for the exclusive purpose of selling The Highest Heel
Enterprises, LLC products. The Image Release Form can be found in the new customer application packet, and also online at www.thehighestheel.com